Q: How to apply and get Sarawak Solar NEM subsidy (up to RM12,000) and Noble Livin subsidy (up to RM7,000)?

You do not need to apply on your own. The application must be submitted by a certified solar installer (like Solaroo) on your behalf to Sarawak Energy . The installer will manage the system design, NEM application, documentation, and approval process. Here’s how it works: 1. First, check your eligibility by providing basic details such as your monthly electricity bill and property type. 2. Next, a site assessment and system design will be carried out to confirm your solar capacity and suitability. 3. Once confirmed, your installer will prepare and submit the NEM application and subsidy documents to the relevant Sarawak authorities and utility provider. 4. After approval, the solar system will be installed, tested, and officially connected to the grid under the NEM program. You don’t need to apply on your own — a qualified solar provider like us will manage the process and guide you every step of the way. WhatsApp us to find out more .

Q: How long does it take for Sarawak Solar NEM subsidy to be approved?

14 working days. Check your eligibility or WhatsApp us to find out more .

Question 1

How to apply and get Sarawak Solar NEM subsidy (up to RM12,000) and Noble Livin subsidy (up to RM7,000)?

Accepted Answer

You do not need to apply on your own. The application must be submitted by a certified solar installer (like Solaroo) on your behalf to Sarawak Energy. The installer will manage the system design, NEM application, documentation, and approval process.

Here’s how it works:
1. First, check your eligibility by providing basic details such as your monthly electricity bill and property type.
2. Next, a site assessment and system design will be carried out to confirm your solar capacity and suitability.
3. Once confirmed, your installer will prepare and submit the NEM application and subsidy documents to the relevant Sarawak authorities and utility provider.
4. After approval, the solar system will be installed, tested, and officially connected to the grid under the NEM program.

You don’t need to apply on your own — a qualified solar provider like us will manage the process and guide you every step of the way. WhatsApp us to find out more.

Question 2

What is the Sarawak Solar NEM subsidy?

Accepted Answer

The Sarawak Solar NEM Subsidy is a financial incentive introduced by Sarawak Energy to help domestic customers reduce the upfront cost of installing rooftop solar PV systems. It supports long-term electricity savings and Sarawak’s renewable energy goals. Click to read full article by Sarawak Energy.

Question 3

How does the Net Energy Metering (NEM) scheme work?

Accepted Answer

Under the NEM scheme, your solar PV system generates electricity for your home. Any excess electricity is exported to the grid and credited to your electricity bill, helping to lower your monthly electricity costs.

Question 4

What are the requirements to be eligible for Sarawak Solar NEM subsidy?

Accepted Answer

Here are the criteria to be eligible for NEM:
1. The applicant must be a consumer connected to SEB’s grid system.
2. The applicant must not have outstanding electricity bills for more than 2 months, and must not have any pending or past meter-tampering cases.
3. The generation resource must be solar PV only. Battery energy storage is not allowed under the current scheme.
4. For the subsidy scheme (applicable to domestic / landed residential properties under the Domestic Tariff), additional criteria apply:
The installation must be a new installation (households with pre-existing solar PV systems are excluded).
5. One installation only per account owner is allowed.

The subsidy is offered on a first-come, first-served basis, subject to quota availability.

Question 5

How much subsidy can I receive under Sarawak Solar NEM subsidy?

Accepted Answer

The subsidy amount depends on your solar system size:
1. RM12,000 for systems above 6 to 50 kWac
2. RM10,000 for systems above 3.5 to 6 kWac
3. RM8,000 for systems from 2 to 3.5 kWac

Check your eligibility or WhatsApp us to find out more.

Question 6

How long does it take for Sarawak Solar NEM subsidy to be approved?

Accepted Answer

14 working days. Check your eligibility or WhatsApp us to find out more.

Question 7

Do I still have to pay my electricity bill after installing solar?

Accepted Answer

Yes, but the amount will be lower. You will still pay for any extra energy drawn from the grid.

Question 8

Can I install a battery or hybrid system with Sarawak Solar NEM?

Accepted Answer

Currently not allowed under the standard NEM scheme. Only solar PV systems without battery storage are eligible.

If you want backup power, you will need a separate off-grid system (not connected under NEM).

Question 9

What happens if I move house?

Accepted Answer

You may transfer ownership of the solar system and NEM account to the new house owner, subject to SESCO/SEB approval.

Alternatively, you may uninstall and reinstall the system at your new home, but this will require a new NEM application.

Question 10

What if my solar system produces less power than expected?

Accepted Answer

This may be caused by shading, dirt on panels, inverter issues, or weather conditions. We can check your system remotely (if monitoring is enabled).

Question 11

How much is the connection charges fee?

Accepted Answer

RM500 for single-phase; RM1000 for three-phase.

Question 12

How do I get notified when I successfully get the subsidy?

Accepted Answer

You will get notified via email. Please ensure the email address submitted during registration is correct. The bank account name must match the SESCO account owner's name to avoid rejection.

Question 13

If I own two separate premises, each with solar PV installation, can the subsidy application be submitted and claimed for both premises?

Accepted Answer

The subsidy is limited to one installation per customer (SESCO contract account owner). The customer is eligible to install NEM for multiple houses but eligible to receive subsidy for one installation only.

Question 14

Will SESCO pay me cash for extra electricity I export?

Accepted Answer

No, SESCO does not pay cash. Instead, you get credits on your bill for the extra energy you export - these credits will be carried forward next month and used to offset the electricity you draw from the grid later.

Question 15

How long can the credits be stored / kept active?

Accepted Answer

It can be kept active for 2 years.

Question 16

Can new house without past 3 months’ SEB bills apply for Sarawak Solar NEM subsidy?

Accepted Answer

1. Check with your SEB electrical contractor during renovation / electricity supply submission.
2. Contractor submits Form AC01, which states the approved maximum demand).
3. This figure will be used as reference for solar system sizing.

Question 17

Can I apply more than 75% of past 3 months electricity usage?

Accepted Answer

SEB allows the installed solar system capacity to cover up to a maximum of 75% of the customer’s average electricity consumption based on the past 3 months’ bills.

A higher system capacity may be approved only with proper justification and supporting calculations, such as:
1. Extended holiday or business travel – submission of earlier SEB bills showing higher usage
2. New electric vehicle (EV) with wallbox – submission of EV purchase or wallbox installation receipts

Without valid justification, SEB reserves the right to request system downsizing in the future if electricity usage remains consistently low.

Question 18

Can I get my deposit refunded?

Accepted Answer

1. PV Meter Charges: These are one-time connection charges, not refundable deposits. The charges may vary depending on the housing phase.

2. Collateral Deposit: This amount is refundable only upon termination of the solar/NEM account.

3. Billing: Both charges will be billed directly by SEB and will appear in your SEB electricity bill.

Question 19

Are solar PV systems safe?

Accepted Answer

Solar PV Systems have been in the market for more than 20 years; and Solaroo is using the SAFEST solar PV system in town right now, due to it being a naturally designed low DC voltage system.

Solaroo firmly believes in using a low-DC micro-inverter system to ensure low voltage for your home.

Question 20

Who is Solaroo and what is your track record?

Accepted Answer

Solaroo is a wholly-owned subsidiary of Pekat Group Berhad, listed on Bursa Malaysia. As a group, Pekat has been invested in solar PV systems and lightning protection over the past 26 years.

Question 21

Is my solar generation fixed every month?

Accepted Answer

No, it largely depends on the weather; if it is sunny, it will perform better, otherwise if rainy. Your savings will also largely depend on your monthly usage. Our estimations uses an average whole-year generation for illustration.

Question 22

The savings from 4.88kWp is not sufficient for my current usage, can I install more panels?

Accepted Answer

Yes! Due to the modular design micro-inverter system we have, you can increase the number of panels subject to your monthly usage and roof space availability.

Question 23

If I were to move houses, can I bring my solar PV system with me?

Accepted Answer

It is recommended to sell the house with the solar PV system and transfer ownership. However, in the event that we really need to move the solar PV system, it can be done but there will be a cost.

Question 24

If I don’t want to upgrade now, but 2 years later, can I do it?

Accepted Answer

Yes! Solaroo has a modular design. If you would like to upgrade 2 years later, as long as there is space on the roof, it is possible!

Question 25

What if there are leaking damages to my roof?

Accepted Answer

It rarely happens as all necessary checks will be done before installation. However, in an event which it happens, Solaroo will do any necessary repairs so long the damage is caused by our solar installation and is within the defect liability period.

Question 26

Do solar panels work in a blackout?

Accepted Answer

No. Because our solar systems are connected back to the SEB grid, the solar PV system will shut off in the event of a blackout.

Question 27

Is a battery required?

Accepted Answer

No. For residential solar PV systems, we will assist you to apply under the Sarawak Net Energy Metering (NEM) policy. Under this policy, you will be able to export any unused solar generation during the dayback to the grid. At the end of every month, SEB will offset your exported solar energy against your total import from the grid.

Question 28

Is my roof suitable for solar panels?

Accepted Answer

Our panel weight is 33kg and the dimension is about 2.3m x 1.15m which is 2.7m2. The distributed load per panel is about 11kg/m2 and it’s allowable for good condition roof.

Question 29

Who is Solaroo?

Accepted Answer

Solaroo is a one-stop clean energy solution provider and is wholly owned subsidiary of Pekat Group Berhad with over 26 years of engineering experience.

Question 30

What is the difference between microinverter and string inverter?

Accepted Answer

A string inverter uses one central unit to convert power from all solar panels, making it more affordable but less efficient if one panel is shaded or underperforms. A microinverter, installed on each panel, allows panels to work independently, delivering higher energy output, better safety, and panel-level monitoring—especially beneficial for homes with shading or complex roofs.

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